CUSTOMER CARE

 

SHIPPING & RETURNS

Our printing company has a processing time of 1 week. Your order should ship out approximately 7 business days from date of purchase. If any items are out of stock, we will contact you with an estimated ship date. 

We offer USPS shipping for lower shipping prices. However, the USPS does not currently offer shipment tracking options. If you prefer your order be trackable, or would like faster shipping options, please send an email to orders@sarahjanestudios.com.

International Customers
As required by law, we complete all Customs forms according to the regulations provided by the United States Postal Service.  Depending on your country's Customs policy, you may or may not owe duty and/or taxes on your purchase. If you would like to know in advance the amount of duty or tax you may owe on your package, we suggest you contact your country's Customs Department. It is your responsibility to pay the duties and/or taxes assessed on your purchase; we are not responsible for, nor will we reimburse you for any of these charges.

Returns
Items that have been damaged in the mail may be returned for exchange within 7 days of receiving. All other items may not be returned. If your order has missing or incorrect items, please contact us at orders@sarahjanestudios.com and we will correct your order.


TERMS & CONDITIONS

Please read the following terms & conditions of use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.  If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Sarah Jane Studios. Copyright 2007-2011, Sarah Jane Studios ALL RIGHTS RESERVED.

Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Sarah Jane Studios. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Sarah Jane Studios used in the site are trademarks or registered trademarks of Sarah Jane Studios.

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Sarah Jane Studios disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Sarah Jane Studios does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sarah Jane Studios does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Sarah Jane Studios shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Sarah Jane Studios has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Sarah Jane Studios product is mistakenly listed at an incorrect price, Sarah Jane Studios reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sarah Jane Studios reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Sarah Jane Studios shall issue a credit to your credit card account in the amount of the incorrect price.

Term • Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Sarah Jane Studios without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Sarah Jane Studios or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Sarah Jane Studios does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Sarah Jane Studios is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Sarah Jane Studios reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Sarah Jane Studios in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Sarah Jane Studios, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Sarah Jane Studios may link to sites operated by third parties. However, even if the third party is affiliated with Sarah Jane Studios, Sarah Jane Studios has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Sarah Jane Studios. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Sarah Jane Studios seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Modification of this Agreement
Sarah Jane Studios reserves the right to change this Agreement at any time by publishing a revised version of this Agreement on the Site. You are responsible for regularly reviewing this Agreement. Continued use of the Site following any such changes means you accept and will abide by these changes.

Miscellaneous
This User Agreement and any operating rules for the Site established by us constitute the entire understanding of the parties with respect to the use of the Site. This Agreement shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Site; provided, however, that in the event of a conflict between such other terms and the terms of this Agreement, the terms of this Agreement shall control. We control and operate this Site from our offices in the United States of America. We do not represent that materials on the Site are appropriate or available for use in other locations. Persons who choose to access this Site from other locations do so on their own initiative and at their own risk and are responsible for compliance with local laws, if and to the extent local laws are applicable. This Agreement is governed by the laws of the State of Utah, in the United States of America, without regard to conflicts of law provisions. You consent to the exclusive jurisdiction and venue of courts of Provo, Utah, in the United States of America, in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Contact Information
Sarah Jane Studios welcomes your questions or comments regarding these Terms and Conditions. Please contact us via e-mail at info@sarahjanestudios.com. We can also be contacted via mail at: Sarah Jane Studios, PO Box 3128, Santa Clara, CA 95055.

Permissions
If you are interested in reproducing any Site Content, you will need our permission, which we may approve or deny at our sole discretion. Please send your request to: info@sarahjanestudios.com.


 

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